Cybersecurity

Notice of Cybersecurity Incident

October 11, 2024 – Wilmington Community Clinic (“WCC”) is writing to inform you of a recent data security 
incident that may have resulted in an unauthorized access to some individuals’ sensitive personal information. 
While we are unaware of any fraudulent misuse of your personal information at this time, we are providing you 
with details about the incident, steps we are taking in response, and resources available to help you protect 
against the potential misuse of your information.

What Happened? On August 13, 2024, WCC detected unusual activity on our network. Upon discovery of this 
incident, WCC immediately disconnected all access to the network and promptly engaged a specialized thirdparty cybersecurity firm to assist with securing the environment, as well as to conduct a comprehensive forensic 
investigation to determine the nature and scope of the incident. The investigation remains ongoing. WCC will 
mail formal notice letters to those impacted individuals once they are identified.

What Information Was Involved? Although WCC is unaware of any fraudulent misuse of information, it is 
possible that individuals’ full names, addresses, Social Security numbers, driver’s license numbers, and medical
information may have been impacted as a result of this unauthorized activity. Please note that WCC is still 
investigating the Incident, including the extent of, if any, impact to sensitive data. Affected individuals will be 
notified by US Mail if their information was potentially impacted. Please note there is no evidence at this time 
that any personal information has been misused as a result of this incident.

What Are We Doing? Data privacy and security is among WCC’s highest priorities, and we are committed to 
doing everything we can to protect the privacy and security of the personal information in our care. Upon 
discovery of the Incident, WCC moved quickly to investigate and respond to the Incident and assessed the 
security of its systems. Specifically, WCC disconnected all access to our network, implemented a credential 
reset, restored operations in a safe and secure mode, enhanced their security measures, and took steps and 
will continue to take steps to mitigate the risk of future harm.

What You Can Do - We encourage you to remain vigilant against incidents of identity theft and fraud, to review 
your account statements, and to monitor your credit reports for suspicious or unauthorized activity. Additionally,
security experts suggest that you contact your financial institution and all major credit bureaus to inform them of 
such a breach and then take whatever steps are recommended to protect your interests, including the possible 
placement of a fraud alert on your credit file. Please review the enclosed Additional Resources to Help Protect 
Your Information, to learn more about how to protect against the possibility of information misuse. 

Other Important Information - We recognize that you may have questions not addressed in this notice. If you 
have any questions or concerns, please call 1-800-405-6108.

WCC sincerely regrets any concern or inconvenience this matter may cause and remains dedicated to ensuring 
the privacy and security of all information in our control.

ADDITIONAL RESOURCES TO HELP PROTECT YOUR INFORMATION 

Monitor Your Accounts
We recommend that you remain vigilant for incidents of fraud or identity theft by regularly reviewing your credit reports 
and financial accounts for any suspicious activity. You should contact the reporting agency using the phone number on the 
credit report if you find any inaccuracies with your information or if you do not recognize any of the account activity. 

You may obtain a free copy of your credit report by visiting www.annualcreditreport.com, calling toll-free at 1-877-322-
8228, or by mailing a completed Annual Credit Report Request Form (available at www.annualcreditreport.com) to Annual 
Credit Report Request Service, P.O. Box 105281, Atlanta, GA, 30348-5281. You may also purchase a copy of your credit 
report for a fee by contacting one or more of the three national credit reporting agencies. 

You have rights under the federal Fair Credit Reporting Act (FCRA). The FCRA governs the collection and use of 
information about you that is reported by consumer reporting agencies. You can obtain additional information about your 
rights under the FCRA by visiting https://www.ftc.gov/legal-library/browse/statutes/fair-credit-reporting-act.

Credit Freeze
You have the right to add, temporarily lift and remove a credit freeze, also known as a security freeze, on your credit report 
at no cost. A credit freeze prevents all third parties, such as credit lenders or other companies, whose use is not exempt 
under law, from accessing your credit file without your consent. If you have a freeze, you must remove or temporarily lift 
it to apply for credit. Spouses can request freezes for each other as long as they pass authentication. You can also request a 
freeze for someone if you have a valid Power of Attorney. If you are a parent/guardian/representative you can request a 
freeze for a minor 15 and younger. To add a security freeze on your credit report you must make a separate request to each 
of the three national consumer reporting agencies by phone, online, or by mail by following the instructions found at their 
websites (see “Contact Information” below). The following information must be included when requesting a security freeze: 
(i) full name, with middle initial and any suffixes; (ii) Social Security number; (iii) date of birth (month, day, and year); (iv) 
current address and any previous addresses for the past five (5) years; (v) proof of current address (such as a copy of a 
government-issued identification card, a recent utility or telephone bill, or bank or insurance statement); and (vi) other 
personal information as required by the applicable credit reporting agency.

Fraud Alert
You have the right to add, extend, or remove a fraud alert on your credit file at no cost. A fraud alert is a statement that is 
added to your credit file that will notify potential credit grantors that you may be or have been a victim of identity theft.
Before they extend credit, they should use reasonable procedures to verify your identity. Please note that, unlike a credit 
freeze, a fraud alert only notifies lenders to verify your identity before extending new credit, but it does not block access to 
your credit report. Fraud alerts are free to add and are valid for one year. Victims of identity theft can obtain an extended 
fraud alert for seven years. You can add a fraud alert by sending your request to any one of the three national reporting 
agencies by phone, online, or by mail by following the instructions found at their websites (see “Contact Information” 
below). The agency you contact will then contact the other credit agencies.

Federal Trade Commission
For more information about credit freezes and fraud alerts and other steps you can take to protect yourself against identity 
theft, you can contact the Federal Trade Commission (FTC) at 600 Pennsylvania Avenue NW, Washington, DC 20580, 
www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338), TTY: 1-866-653-4261. The Federal Trade 
Commission also encourages those who discover that their information has been misused to file a complaint with 
them. You can obtain further information on how to file such a complaint by way of the contact information listed 
above.

You should also report instances of known or suspected identity theft to local law enforcement and the Attorney 
General’s office in your home state and you have the right to file a police report and obtain a copy of your police 
report.

Contact Information
Below is the contact information for the three national credit reporting agencies (Experian, Equifax, and TranUnion) if 
you would like to add a fraud alert or credit freeze to your credit report.

Iowa and Oregon residents are advised to report suspected incidents of identity theft to local law enforcement, to their 
respective Attorney General, and the FTC.

Massachusetts residents are advised of their right to obtain a police report in connection with this incident.

District of Columbia residents are advised of their right to obtain a security freeze free of charge and can obtain 
information about steps to take to avoid identity theft by contacting the FTC (contact information provided above) and the 
Office of the Attorney General for the District of Columbia, Office of Consumer Protection, at 400 6th St. NW, Washington, 
D.C. 20001, by calling the Consumer Protection Hotline at (202) 442-9828, by visiting https://oag.dc.gov, or emailing at 
consumer.protection@dc.gov.

Maryland residents can obtain information about steps they can take to avoid identity theft by contacting the FTC (contact 
information provided above) or the Maryland Office of the Attorney General, Consumer Protection Division Office at 44 
North Potomac Street, Suite 104, Hagerstown, MD 21740, by phone at 1-888-743-0023 or 410-528-8662, or by visiting 
http://www.marylandattorneygeneral.gov/Pages/contactus.aspx.

New York residents are advised that in response to this incident they can place a fraud alert or security freeze on their 
credit reports and may report any incidents of suspected identity theft to law enforcement, the FTC, the New York Attorney 
General, or local law enforcement. Additional information is available at the website of the New York Department of State 
Division of Consumer Protection at https://dos.nysits.acsitefactory.com/consumerprotection; by visiting the New York 
Attorney General at https://ag/ny.gov or by phone at 1-800-771-7755; or by contacting the FTC at 
www.ftc.gov/bcp/edu/microsites/idtheft/ or https://www.identitytheft.gov/#/.

North Carolina residents are advised to remain vigilant by reviewing account statements and monitoring free credit 
reports and may obtain information about preventing identity theft by contacting the FTC (contact information provided 
above) or the North Carolina Office of the Attorney General, Consumer Protection Division at 9001 Mail Service Center, 
Raleigh, NC 27699-9001, or visiting www.ncdoj.gov, or by phone at 1-877-5-NO-SCAM (1-877-566-7226) or (919) 716-
6000.

Rhode Island residents are advised that they may file or obtain a police report in connection with this incident and place 
a security freeze on their credit file and that fees may be required to be paid to the consumer reporting agencies.